Computer Support in London – Avoid the downtime
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Sunday, 06 May 12 - 10:47 AM (GMT) By London IT Support in General |
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In order to keep pace with the changing times; investing in new technology has almost become a necessity rather than luxury. Computer systems at your businesses are an important piece of technology that you can’t afford to live without. Practically everything in your business is dependent on these computer systems; right from that online deal with your clients to getting those print outs about the latest shipment details; computers are everywhere. We have become so much dependent on this technology that it’s a nightmare even to imagine that they can go down at one or the other point of time. However, we cannot deny the fact that, computer systems are also a piece of technology and like every other technological product out there, they are also bound to experience some faults and problems in their lifetime. Finding the right professional for computer support in London, can be a viable solution in avoiding this problem.
Having said that; it’s not really an easy task, Most of the business houses use the trial and error approach in the beginning before settling for the right computer support professional in London. This trial and error approach is something that can prove to be very costly sometimes. An inexperienced computer support professional can actually brings more damage to the systems than doing any good. That’s why, a proper research is necessary before zeroing on the right computer support professional in London.
It’s always better approach a professional computer support agency in London for all your computer maintenance requirements. When we talk about the computer systems infrastructure of a business, we are not just referring to the PC’s and laptops. There are a whole lot of things that come under the computer systems of an organization; right from the workstations to the servers and from printers to networking solutions. That’s why, only a reputable agency in London can provide you the right professional for all your computer system repair and maintenance needs.
IT Support - return to homepage
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Tuesday, 01 April 08 - 04:34 PM (GMT) By London IT Support in General |
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Ooops.... sorry but you've reached this page by following a missing or outdated link.
HTL are Londons no.1 IT service and outsourcing company and provide hundreds of London companies with IT support, and our contracts start from as little as £100 a month. Please click here to visit our website.
IT Support
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Sunday, 30 March 08 - 11:21 PM (GMT) By London IT Support in General |
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IT Support in London
HTL aim to be a sought after provider of IT solutions to the finance sector in London. In order to achieve this we couple highly skilled engineers with efficient operating systems and white glove IT support. Our extensive experience and flexible approach to finding solutions result in a ‘can do’ attitude and high levels of customer satisfaction.
HTL's website
Here you will find out about HTL, our services and our clients. If you are an HTL client you can log on to the company Extranet and gain access to important information about your account as well as logging new support calls and checking the status of existing ones. We update the site regularly with the latest news relevant to our customers and you may like to subscribe to our RSS feed. If you have any comments then please don’t hesitate to contact us.
IT Support London
HTL is London's leading IT support and outsourcing service provider. HTL supports a broad range of technology sectors and maintains partnerships with many of the worlds leading manufacturers including Microsoft, Avaya, and Cisco. IT Support contracts start from as little as £100 a month and can cover multiple geographic locations and diverse network infrastructures. HTL's IT helpdesk monitors our client's servers 24 x7 and provides alerts to any potential server problems.
IT Support
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Sunday, 30 March 08 - 08:09 PM (GMT) By London IT Support in General |
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HTL are an IT consultancy focused on supplying small and medium sized businesses with networking solutions and IT computer support in and around the London area.
HTL are the company of choice for systems and server installations to Microsoft upgrades and Open Licensing and migrations, to a complete network audit and support service, HTL have the experience and expertise to help your business.
Our engineers have experience of installing and maintaining;
- Windows Server Platform, Exchange, SQL, SharePoint and many other industry standard servers into small and medium sized companies
- Windows Workstation Platforms from Windows 98 to global roll outs of Windows Vista and Office 2007 ensuring your business desktops are up to date and problem free.
- Complete security audit, group policy and workstation monitoring services, we have a complete security solution for your business workstations.
- Hosted servers in data centers running varying Operating Systems including Windows Server Platform, OpenVMS, RedHat, Suse, Fedora Core, Cobalt RAQ 3/4/5/550.
- Hosted servers running IIS, Sharepoint, CRM, Apache, VoIP, SIP, IAX, IAX2, H323, Exchange, MailEnable, BIND, DNS, POP3, IMAP, SMTP, SMTP SPAM filtering, Postini, ISA, Exchange Hosted Services.
Focused on providing IT Support for small businesses in London and the South East, HTL have a range of computer support services to help your business. With unlimited telephone support, remote support, unlimited onsite support services you can be sure your IT systems are in a safe and reliable hands. You can have your own IT department on call without the need for dedicated staff.
HTL are the first choice for IT support in London, with many server support services. If your looking for Microsoft Support, Cisco Support or Avaya Support HTL's London based engineers are fully trained.
Maintain IT systems London
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Friday, 28 March 08 - 02:52 PM (GMT) By London IT Support in General |
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These links are useful if your looking for IT support for your small or medium business in London. HTL are the company of choice and their website is located here. For IT support in London visit their website.
Managed IT Support Service
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Tuesday, 11 December 07 - 09:13 PM (GMT) By London IT Support in General |
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IT Computer Support of London provides technical support and managed services for businesses. Our certified PC/Windows and Apple Macintosh technicians have decades of experience.
Talk to us about your computers - We'll listen.
Does your business STOP while you try to make technology work? When you don't have the time, our professional staff will get the job done promptly, quickly and reliably the first time. Companies ranging from marketing, design, financial, real estate, food services, utilities, government, contracting and medical depend on us. We have flat rate services that will save you time, money and aggravation. Leasing plans are also available.
Join Our Many Satisfied Clients and Get Immediate Response. Guaranteed.
"Every time I talk to them, they save me money. They are always there when I need help. I would highly recommend IT Computer Support of New York"
-Julian Beadman, President, Horizon Foods, a national gourmet food distributor and ITCSNY client for over 21 years.
Get business support, consulting and service for your; data centers, network architecture, computer data integration, data migration, corporate relocation, security, firewalls, vpns, file servers, MS Windows and Apple operating systems, MS Exchange, email, Outlook, anti spam, Blackberry, PDAs, back up, storage, network management, monitoring, Sarbanes-Oxley Act of 2002 and HIPAA requirements, MS Vista, penetration and vulnerability testing, system assessments and video surveillance - just to name a few.
IT Computer Support is right for your company if you...
* have telecommuters, multiple office sites, road warriors or need vpn (virtual private network) assistance
* want fast, effective service
* have security concerns
* need reliable computers
Ask about our
"Managed Services Program?"
Managed Services are a way to level the costs of computer maintenance and support. Instead of using the "break/fix" model, managed services include:
1. Proactive regular maintenance.
2. Fixed Monthly Fee.
3. 24 x 7 Monitors
YOU RECEIVE:
1. Unlimited tech support
2. Unlimited administration
3. Minimized down-time
4. Reduced costs for upgrades.
5. Reliable operations.
24/7 BUSINESS COMPUTER NETWORK AND SERVER MONITORING
Systems slowly wear out. Degradation occurs so slowly that we take past reliability as an indication of continued health and are lulled into a false sense of security. With the use of technology such as Level Platforms, IT Computer Support of New York monitors stay on top of business critical equipment continuously.
IT Computer Support of London 24x7 Monitors are a proactive, cost-effective way to maintain maximum uptime and limit unexpected downtime for critical business network components. IT Computer Support of London 24x7 Monitoring provides early warnings of system degradation and failures, often, before it threatens the security or reliability of your business computer network or internet abilities. Each of our monitored services are designed to provide alerts of degraded operations or a failure so the situation can be remedied as quickly as possible.
BENEFITS:
• Pro-Active
• Cost-Effective
• Repairs can be scheduled at the first sign of trouble, often before a failure
• Limits downtime
FEATURES:
• Provides early warning of systems degradation
• Provides notification of a system failure
• When bundled with an IT Computer Support of London support agreement or managed services system interruptions are remedied seamlessly and rapidly
• When bundled with an IT Computer Support of London support agreement or managed services costs are fixed
DETAILS:
Backup Monitoring
• Monitor the backup operation for each scheduled backup
• Notify you of unsuccessful backups
• Notify you to clean the backup unit
• Monitor tape age
• Notify you when tape replacement is necessary
• Notify you when tape drive replacement is necessary
* LIFE EXPECTANCY
Tapes require annual replacement
Tape Backup Units last about 2 - 4 years
UPS (Uninterruptible Power Supply) Monitoring
• Monitor the uninterruptible power supply (UPS) and the power being delivered to the data center 24x7
• Regularly test the UPS
• Monitor the load on the UPS and Identify unauthorized additions to the UPS (which can lead to oversubscription) BEFORE they become a problem
• Perform load calibration testing of the UPS as additional devices are added
• Provide early warning of battery failure so they can be replaced before they are needed
• Monitor temperature and (optionally) humidity (requires THD Sensor)
• Notify you when battery and/or UPS replacement or additions are necessary
* LIFE EXPECTANCY
UPS life expectancy is estimated at 3-5 years, battery life is 2-3 years
Server (datacenter) Monitoring
• Monitors server 24x7 on all sensors including power, fans, disks, temperature, and voltage
• The server's condition can be ascertained regardless of the state of the operating system
• Maximize mean time between failure
• Provide early warning of server errors which often enables repair in a scheduled manner, before a failure
• Remediate failures faster
• Notify you when server replacement or upgrades or updates (non-OS) are necessary
* LIFE EXPECTANCY
Server life expectancy is estimated at 3-5 years
Firewall Monitoring
• Monitor the firewall 24/7
• Provide notification of Firewall failure so that remediation steps can be taken immediately
• Provide notification of firewall performance degradation
Router Monitoring
• Monitor the router 24/7
• Provide early warning of Router failure so that remediation steps can be taken immediately
• Provide immediate notification of connection failure so that provider can be notified
• Provide notification of router performance degradation due to high cpu utilization
Switch Monitoring
• Monitor core and edge switches 24x7
• Provide early warning of switch failure so that remediation steps can be taken immediately
• Provide notification of switch performance degradation
HOW TO PURCHASE:
• HTL 24x7 Monitors can be purchased separately or as part of a managed services agreement. It will be determined if desktop monitoring is necessary
• Client is responsible for costs of replacement hardware, software and third party support and service
The future of London's IT support
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Saturday, 01 December 07 - 11:33 AM (GMT) By London IT Support in General |
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I know the group well enough to know that the IT support is and will continue to be of absolute importance. I would like to hear your thoughts and input. I suspect there are a number of vendors that might like to weigh in on this one. I will take all of the input that I receive with me to our September 17-19 Strategic Advisory Board meeting, which will also be addressing this subject.
What Do You Mean "IT Support ?"
1. My Personal IT support —," my personal agent on my workstation. The avatar will learn my interaction patterns and issues, configuration and connectivity history, mistakes, and maybe even attend "virtual meetings" with other avatars. I believe there will be hundreds or thousands of avatars meeting on servers and sharing the successes and challenges faced by their "real" personas. The avatars will discuss what environmental or interaction patterns preceded the real personas need to access the support . Coming out of the meeting of avatars (and with input from real technologists), the avatars will monitor and take corrective action to keep me up and running. As the is personal to me, I will control what my avatar is allowed to communicate with others
I see it as a starting point for end-user or customer interactions when performing self-help actions in order to solve a technical problem or to get an answer to a technical question. I use the term “IT” to indicate that the support being discussed is for technical or technology issues. I could have used the word "technical" or "technology" as well. The majority of our members are a part of the IT organisation, thus referring to the support as an IT seemed appropriate. Some of the concepts could also refer to non-IT or non-technical support as well.
My August 1st Report on Service Desk 2010 provided a number of predictions as to what the support organisation and technology might look like in 2010. I would like to delve a little deeper into what the IT support might look like in 2010. As many of you know large support centers. We meet quarterly and generally fifteen of the twenty participating support executives are able to attend. At our next meeting, September 12-14 at we will focus on what the group thinks the service desk / help desk / support center will look like in 2010.Key IT Support Design Concepts
I want to focus on three design concepts that I think are important. Hopefully this will stimulate your mind and may even give some vendors food for thought on what to begin building.
. I expect that some pesky little avatars will get out of control and face legal issues related to privacy or confidentiality, so a watchful eye will be needed to ensure all avatars follow the law.
2. "The People's Knowledge Base"—Knowledge is our understanding and implication of facts as we see them (my definition). The IT support will need massive quantities of knowledge, but it will need to be useful, findable, and current. Knowledge can exist in hundreds of places and in thousands of minds. The IT support in 2010 will need to improve, in order of magnitude, knowledge consolidation, findability, and currency. Many of these issues are addressed in the principles of KCS (Knowledge Centered Support) which we teach and can be read about here. I refer to the 2010 environment as the People's Knowledge Base because I see such a need to collaborate amongst everyone who accesses the knowledge base. Knowledge is not really owned and cannot be controlled by companies or people, it is to be shared to facilitate people interacting in their work and personal lives (with certain IP situation exceptions).
Consolidation—Organisations have hundreds of sources of knowledge, both from internal and external sources. There continues to be opportunities for vendors to enhance the manner in which these sources are linked and accessible within a single support . The vendors need to view the linkage as a two-way interaction as well. If I find knowledge that is obsolete, how does the technology communicate it back to an
originating source? You should also give my avatar access to your knowledge.
Knowledge that cannot be found is wasted. One of the hardest things for help systems in the past has been to provide key words to helpful information that would match the words that the end-user will use. Most of the capabilities to improve exist today, but are not common. By 2010, the tools for finding knowledge should improve and the processes for building and maintaining knowledge will have matured, so I predict that the percentage will reduce the incidents escalated to a live person by 30 percent or more in most organizations and some will do much better.
Currency—Knowledge is most valuable when it is learned sooner rather than later. That applies to all aspects of our lives as individuals, but it also applies to knowledge sharing at work and at home. In the ideal world, when one person learns something and documents it, it should be available to everyone. If someone saw the knowledge and wanted to add to it, they could. If a conflict arose as to whose knowledge was best, a resolution process would exist. By 2010, corporate knowledge release policies will be far more advanced. Release means providing access to knowledge to larger and larger groups (support section, support organization, IT, the internal end-user community, and eventually to individuals throughout the customer base or even anyone with access to the Internet). Fear of bad knowledge or incomplete knowledge or inadequate knowledge will become lessoned. We will still struggle but we will and must share more as a part of our everyday interactions with technology. As I always
say, "All of us are smarter than any of us."
- Should help systems be passive and only appear when requested or should our avatars be allowed to pop-up and make suggestions?
- Should a support interaction start with a Web site with lots of options or should the avatar be allowed to present different views based upon the situation?
- How do we ask questions quickly and easily that provide the avatar with sufficient input to be helpful?
3. Ergonomics—This term is most often used for physical things (the study of how a workplace and the equipment used there can best be designed for comfort, safety, efficiency, and productivity). I believe there are best practices for human interactions with support systems. By 2010, we (HDI) will have helped to clarify these best practices. In doing so we will find answer to questions such as:
- Do we require multiple fields for questions, context or environmental information (the avatar should know most of this), and knowledge domain clarification or should we all use Googlish search structure?
- Can we individualize information retrieved based upon our personal desire for text, pictures, videos, or links to individuals?
- How can we make it easy for everyone to be a part of keeping knowledge current?
Conclusion
Support cost will continue to be a concern. It is not an issue unique to IT or IT support, it is a concern for every area of your organisation. The cost of support will be less on phone and more on technology, openness, and collaboration. Thus the IT support will be a requirement in 2010.
Knowledge sharing may, by 2010, go outside the boundaries of your corporations or customer base. For more than a decade, people have discussed the possibility of knowledge being shared across the Internet. Such sharing does exist today, but generally only within topical or subject areas. The models general provide incentives for the providers of knowledge (from recognition via rankings to monetary rewards) and in most, but not all, models there is a cost to the consumer of the knowledge. I suspect that the pricing models will not be successful. Regardless of how broadly you share knowledge, your support must be simple, intuitive, deep, consolidated, and easily updated. Such external support models will be known to my avatar who will be able to use these sources of information to help me in my daily life at work and at home.
Best of luck in your journey to support excellence!
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